Scheduling and Refund Policies

Clients may pay their invoices via check or credit card.  Credit card payments may be made on the SMP website.  SMP accepts Visa and MasterCard.  Checks should be written out to Sports Made Personal and mailed to SMP’s office at 3052 N Lake Ter, Glenview, IL 60026. Payments should not be given to SMP staff at a training session or program.

Weather conditions can sometimes create an unsafe environment for training.  Such conditions include, but are not limited to, lightning, thunder, heavy rain or snow, a tornado watch or warning, and rain-soaked fields.  SMP reserves the right to reschedule, cancel, or move locations for any of its training sessions or programs.  If a cancellation should ensue, SMP will call all relevant clients as early as possible.  Otherwise, a client should assume that everything is as scheduled.  Any session that is moved to an alternative location (e.g., indoors) by SMP is treated the same as its originally scheduled session with respect to any resulting charges.  A session that is cancelled by SMP any time prior to half-way through its duration will not be charged to the client and may be rescheduled.  A session that is cancelled by SMP after half-way through its duration is deemed complete, and the client will be charged in full.  For example, a training session or program may be cancelled partway through due to unexpected lightning. 

It is the client’s responsibility to attend every scheduled session or program with SMP.  If, however, a client calls SMP to cancel a session before noon of the prior business day, such session may be rescheduled free of charge providing it is not a group session.  Any session for which a client cancels after noon of the prior business day is deemed complete, and the client will be charged in full.  (E.g., a session scheduled for Tuesday must be cancelled via phone prior to Monday at noon; a session scheduled for Monday must be cancelled via phone prior to Friday at noon).   

SMP does not guarantee specific trainers at its training sessions and programs.  Each client will be assigned a primary trainer who will conduct the majority of the client’s scheduled sessions.  Secondary trainers will conduct the remaining portion of each client’s scheduled sessions.  SMP employs such a system in order to maintain consistency, yet gain the benefits of varied techniques and fresh insight into each athlete’s development.  Clients should note that multiple perspectives are commonplace at tryouts and with high-level teams, which use multi-tiered coaching structures.

Unless otherwise indicated, SMP's personal training sessions do not expire.  A $50 membership fee is assessed on all training packages purchased each summer, fall, winter, and spring season.  The membership fee is on a per client basis regardless of the number of sports covered in the package.  The fee covers all administrative aspects of the training package, such as scheduling, program design, and player evaluations.  Training sessions purchased in a package may not be shared among clients, with the exception of siblings. A $50 administrative fee will be assessed to any client who cancels a scheduled program with SMP.  A “program” includes, but is not limited to, multiple personal training sessions, camps, clinics, and parties.

Photos are periodically taken of participants in a personal training, camps or clinics, and/or program.  Please be aware these photos are for Sports Made Personal, LLC's use only and may be used in publications.

Please contact SMP with any questions.